Frequently Asked Questions

You will receive a shipping notification email with the tracking number as soon as your order ships. Made to order items cannot be adjusted once one hour has passed from the time the order is placed because they immediately go in line to be printed. For more info on what is made to order and what is ready to ship, see our shipping and return page here.

Changes can only be made within 1 hour of the time the order is placed. If one hour has passed, we cannot edit your order because it has already began the printing and shipping process.

We only accept returns on our RTS (ready to ship) new, unused items. Our return policy is 30 days from day of delivery. See our Shipping and Return Policy for more info on what is considered ready to ship and what is made to order. Exchanges are processed as returns to ensure that we have the size you need in stock at the time.

In most cases, tracking info will update within a few days. Sometimes, when the postal services have an influx of orders (especially during the holidays) they will skip item destination scans to keep the packages moving along quickly, so your tracking info may sometimes not update. If tracking on your package has not updated in more than 5 business days, please let us know.

Also, if you receive an email that says "order shipped" on a Friday-Sunday but the tracking isn't updating over the weekend, this is because we have printed your shipping label and packing your order but the package has not been scanned at the post office yet. Once the post office scans the package in, it will update within a few hours.

please note that these rules apply only to US orders. all international orders take 15-20 business days and it is common for tracking to not update as they are processed through customs.

In some cases, the shipping providers will mark a package as delivered, but they wont actually deliver it until the next business day. For example, if your package is marked delivered on Friday and you don't have it, we suggest waiting until Monday and it will likely be delivered then. If your package remains "marked delivered" but you never receive it after 5 business days, please email us at let us know so we can help.

We use two different techniques to print and each technique is dependent on the design and the style fabric being printed on. The two techniques we use are DTF (direct to film) and DTG (direct to garment). We do not use htv in our shop.

We are a husband and wife team. It's just the two of us that run this business out of our home, and we still both work our full time jobs on top of running this small business full time.