Shipping policy

We do not guarantee specific delivery dates. We will not be processing refunds for orders that arrive after a "need" date (ex. holidays etc.) . Once the packages are in the delivery providers hands, please understand that we have no control but will help if we can. 

*please note that orders cannot be edited/changed after one hour has passed. 

PLEASE NOTE:  Most all of our items are made to order, WOOF+WEEN does not accept returns on any made to order items. (Made to order items include but are not limited to: apparel, accessories, blankets, shoes, human items, etc)

It is possible that your order will ship in multiple shipments if you order “made to order” items. Made to order items are specified below.

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RETURNS

WOOF+WEEN only accepts returns on dog items such as harnesses, collars, leashes, waste bags, and bows. This is because most of our items are made to order. MADE TO ORDER ITEMS and clearance items are final sale. 

Please note the below criteria:

USE POLICY:

The use of our products and the safety of the pet & handler is at the user's discretion and own responsibility. WOOF+WEEN is not responsible for any misuse of the products and does not assume any liability. Misuse of the products include but are not limited to: allowing your pet to sleep in the harness, allowing your pet to wear the harness for extended periods without being supervised, etc.

HOW TO BEGIN RETURN PROCESS:

Please email hello@woofandween.com to initiate the return. Please include your order number, photos of your return and reason for return in the email. If your return is accepted, we will then provide you with the info and return address needed to ship the item back. As a reminder, made to order items and sale items are final sale.

Once return is received, inspected, and approved based on our policy above, please allow 3-5 business days for processing. If you request a return, credit is applied to your original form of payment usually within 3 business days of the return being processed. You will receive an email notification when the refund is processed.

EXCLUSIONS: all items marked final sale or made to order will not be returnable.

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SHIPPING

REMAILING FEE

There is a $9 remailing fee for customers that enter the wrong mailing address at checkout and the order is returned back to us and wish that we re-ship it back to them with a newly purchased shipping label.

Defects

In the case that your item is damaged upon arrival, please email us photos within fourteen (14) days of receiving the product.

• WOOF+WEEN is not responsible for any lost or stolen packages. Once the package has been scanned in by the shipment provider, we are not held responsible. (WOOF+WEEN offers Package Protection. If you choose to decline Protection at checkout, WOOF+WEEN will not be responsible- see below for more info on Package Protection)
• WOOF+WEEN is not responsible for re-shipment costs incurred for returned packages that were sent to the wrong address. If the incorrect address is entered at time of order by the customer, the customer will be responsible for paying the re-shipment fee. (which is the price of a new shipping label)

PROCESSING TIMES

DOG ITEMS: 2-3 day processing and 3-5 day shipping.

Most all other items are made to order. The time needed to prepare an order may vary. Please allow 7-10 days for most orders to be made and shipped out.

U.S. Domestic Shipping Times: estimated 3-7 business days

If you placed an order that contains a preorder item, the order will not ship until your preorder item is here. If you’d like to purchase a shipping label so that your other items can be shipped in advance, please email us or be sure to place your preorder separately.

International Shipping  Times: estimated 14-21 business days

 WOOF+WEEN is NOT responsible for any customs or tariff fee/import duty that may be imposed. These fees are the responsibility of the buyer and are not covered by the shipping costs. 

Shipping cost depends on your exact location and is calculated at checkout. The estimation for package arrival to an international country varies. However, for most the transit time is 14-21 business days.

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PACKAGE PROTECTION

When you add an item to your cart, Package Protection is automatically offered. If you choose to decline this protection, we are not responsible for any packages after they are scanned in by the shipment provider.

Package Protection Policies

Claims for Package protection cannot be filed until 5 business days has passed from the date of the package being marked delivered. OR 10 days from the last shipment scan for lost packages.

Marked As Delivered (Stolen)

Issues can be approved no earlier than 5 business days and no later than 15 days from when the package was marked delivered.

Orders over $100 USD require a police report.

Stuck In Transit (Lost)

For Domestic: Issues can be approved no earlier than 10 days, no later than 30 days from the last update, and no later than 60 days from the order date.

For International: Issues can be approved no earlier than 20 days, no later than 30 days from the last update, and no later than 60 days from the order date.

Damaged

Damaged item claims must include photos of the package and item (required), and the issue must be submitted no later than 15 days from when the package was marked delivered. Submit your issue to hello@woofandween.com with photos attached.

Note: When refunding an item, We cover the subtotal of the order. Shipping costs, taxes, and the package protection premium are not included.

If you have any questions, please feel free to email us at hello@woofandween.com and we will be happy to help!