SHIPPING & RETURNS

CHRISTMAS DELIVERY SHIPPING DEADLINES:
-December 10th- All non dog items (human apparel, mugs, blankets, pajamas, pillows etc). Remember: all made to order items are final sale because they are made to order

-December 18th- All Dog items (harnesses, leashes, collars, waste bags etc)

We will not be processing refunds for orders that arrive after Christmas. Once the packages are in the delivery providers hands, please understand that we have no control but will help if we can. 


*please note that orders cannot be edited/changed after one hour has passed. 

RETURNS

If for any reason you would like to return your product, we will happily accept your return. MADE TO ORDER ITEMS and clearance items are final sale. (Made to order includes all human apparel and blankets)

Please note the below criteria:

  • Items must be returned within 30 days of delivery. Package must be postmarked within 30 days of delivery.
  • Please Include a note with your Order Number, if you have it available
  • All items must be brand new, unwashed, and hair-free. WOOF+WEEN will not return any products that were damaged as a result of chewing or biting.
  • WOOF+WEEN is not responsible for any lost returns that are lost during return shipment.
  • WOOF+WEEN is not responsible for returning back an item that does not meet the criteria above. Please contact us if you have any questions.
  • Customer is responsible for any and all associated shipping costs to mail back any returns. WOOF+WEEN does not provide free return labels.
  • WOOF+WEEN does not accept order cancellations. Once an order has been shipped, we have no way of getting it back from the shipment provider. If you would like to "cancel" your order, you will need to wait until you receive it and then we can process it as a return when you reach out.(see above for return criteria) WOOF+WEEN will not be held responsible for associated shipping costs to mail back any returns or will we be responsible for refunding the initial shipping since the item had already been shipped.
  • EXCLUSIONS: items marked 'made to order' are not returnable. these items are final sale.

 

 USE POLICY:

The use of our products and the safety of the pet & handler is at the user's discretion and own responsibility. WOOF+WEEN is not responsible for any misuse of the products and does not assume any liability. Misuse of the products include but are not limited to: allowing your pet to sleep in the harness, allowing your pet to wear the harness for extended periods without being supervised, etc.

HOW TO BEGIN RETURN PROCESS:

Please email hello@woofandween.com to initiate the return. Please include your order number, photos of your return and reason for return in the email. If your return is accepted, we will then provide you with the info and return address needed to ship the item back.

Once return is received, inspected, and approved based on our policy above, please allow 3-5 business days for processing. If you request a return, credit is applied to your original form of payment usually within 3 business days of the return being processed. You will receive an email notification when the refund is processed.

EXCLUSIONS: all items marked final sale or made to order will not be returnable.

 

SHIPPING

REMAILING FEE

There is a $9 remailing fee for customers that enter the wrong mailing address at checkout and the order is returned back to us and wish that we re-ship it back to them with a newly purchased shipping label.

Defects

In the case that your item is damaged upon arrival, please reach out to us within fourteen (30) days of receiving the product, in order for us to be able to replace the item. Sending photos will expedite this process.

 

SHIPPING

  • WOOF+WEEN is not responsible for any lost or stolen packages. Once the package has been scanned in by the shipment provider, we are not held responsible. (WOOF+WEEN offers Route Package Protection. If you choose to decline Route Protection at checkout, WOOF+WEEN will not be responsible- see below for more info on Route Package Protection)
  • WOOF+WEEN is not responsible for re-shipment costs incurred for returned packages that were sent to the wrong address. If the incorrect address is entered at time of order by the customer, the customer will be responsible for paying the re-shipment fee. (which is the price of a new shipping label)

 

U.S. Domestic Shipping

Most orders take 2-4 business days to process, & an additional 3-7 business days to arrive. (This all depends on where you live) Please note that apparel, blankets & decor items are made to order, so they can take longer to ship depending on the demand but you will recieve multiple order notification emails to keep you up to date.

If you placed an order that contains a preorder item, the order will not ship until your preorder item is here. If you’d like to purchase a shipping label so that your other items can be shipped in advance, please email us or be sure to place your preorder seperately.

 

International Shipping 

Most orders take 2-4 business days to process, Shipping costs and timeframe depends on the country. We are not responsible for shipping delays outside of our control. WOOF+WEEN is NOT responsible for any customs or tariff fee/import duty that may be imposed. These fees are the responsibility of the buyer and are not covered by the shipping costs. 

Shipping cost depends on your exact location and is calculated at checkout. The estimation for package arrival to an international country varies. However, for most the transit time is 14-21 business days.

If you placed an order that contains a preorder item, the order will not ship until your preorder item is here. If you’d like to purchase a shipping label so that your other items can be shipped in advance, please email us or be sure to place your preorder seperately.

 

ROUTE PACKAGE PROTECTION

When you add an item to your cart, Route Package Protection is automatically added. If you choose to decline this protection, we are not responsible for any packages after they are scanned in by the shipment provider.

Please see below for Route's Policy and how it works:

  1. Customer adds Route Protect during checkout.
  2. Customer receives a confirmation email containing a Route ID number for their order and instructions on how to track their package and file an issue using the Route App or desktop.
  3. The Route support team becomes an extension of customer service team and quickly resolves order issues for your customers. Up to 40% of issues will be resolved instantaneously with either a reorder or refund! The other issues will be solved in 1-2 business days.

Route Protect Policies

In order for the issue to be approved, the purchase must be stolen, lost, or damaged and be within Route policy time frames. Here are the requirements for common issue scenarios:

 

Marked As Delivered (Stolen)

Issues can be approved no earlier than 5 days and no later than 15 days from when the package was marked delivered.

Orders over $100 USD require a police report.

 

Stuck In Transit (Lost)

For Domestic: Issues can be approved no earlier than 7 days, no later than 30 days from the last update, and no later than 60 days from the order date.

For International: Issues can be approved no earlier than 20 days, no later than 30 days from the last update, and no later than 60 days from the order date.

 

Damaged

Damaged item claims must include photos of the package and item (required), and the issue must be submitted no later than 15 days from when the package was marked delivered.

 

Note: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.

When replacing an item, Route covers the subtotal of the order, the Route premium, shipping costs, and taxes. Route does not pay custom/duty fees.

For a detailed breakdown of Route's official insurance policy, please see https://route.com/insurance. 

 

***more info regarding Route Protection Policies can be found here > Route Package Protection Policies – Route for Shoppers

If you have any questions, please feel free to email us at hello@woofandween.com and we will be happy to help!