Frequently Asked Questions

 


 
1. HAS MY ORDER SHIPPED?
You will receive a shipping notification email with the tracking number as soon as your order ships. Please keep in mind that all human apparel, cups, pillows etc. are made to order. Made to order items cannot be adjusted once the order is placed because they immediately go in line to be printed. 
 
2. CAN I RETURN OR EXCHANGE MY ITEM?
Our return policy is 30 days from day of delivery. We only accept returns on new and unused items. Made to order items are final sale. Exchanges are processed as returns to ensure that we have the size you need in stock at the time.
 
3. WHY HASN'T MY TRACKING INFO UPDATED?
In most cases, tracking info will update within a few days. Sometimes, when the postal services have an influx of orders (especially during the holidays) they will skip item destination scans to keep the packages moving along quickly, so your tracking info may sometimes not update. If tracking on your package has not updated in more than 5 business days, please let us know.
 
4. HOW DO YOU PRINT ON YOUR APPAREL?
We use two different techniques to print and each technique is dependent on the design and the style fabric being printed on. The two techniques we use are DTF (direct to film) and DTG (direct to garment). We do not use htv in our shop.
5. ARE YOU A TRUE SMALL BUSINESS?
We are a small business, aka husband and wife team. It's just the two of us that run this business our of our home, and we still both work our full time jobs on top of running this small business full time. This means, we do it all, from the socials, to the advertising, marketing, content creation, design, order packing, shipping, planning, and email responding, it's just the 2 of us. So, when I say that I actually jump for joy every time my phones ding with a new order, I mean it!
 
If you have any other questions regarding your order, please let us know by emailing us at hello@woofandween.com and we will follow up within 1 business day.

Thank you,

Megan
Owner
WOOF+WEEN

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